01 / MEET JESSICATHE PERSON BEHIND THE UNIFORMJessica Ndahafa McLeod
The small things make people feel seen.
A reassuring conversation. A thoughtful welcome. The confidence that someone is paying attention.
I’m Jessica, a flight attendant based in Windhoek. My career has always centred on people, from welcoming spa guests and supporting patients to caring for passengers in the cabin.
Since joining FlyNamibia in November 2022, I’ve brought that service experience into aviation, with a focus on safety, passenger comfort and professional communication. Being entrusted with delegated authority as Acting Cabin Crew Manager is a responsibility I’m proud to carry.
I’m now looking to bring my experience and Namibian warmth to an international cabin crew team.
JessicaWITH CARE, ALWAYS
THE WAY I WORK
Care you can feel. Standards you can trust.
01
Safety, first.
Cabin safety and security are central to my work. I approach passenger care with attention to procedures and professional service standards.
02
A thoughtful welcome.
My hospitality background taught me to listen closely, respond to concerns and make each guest feel comfortable and well looked after.
03
Poise under pressure.
From guiding new hostesses to acting cabin crew management, I bring clear communication and a steady approach to working with others.
MORE THAN A UNIFORM
People make the journey special.
Some of the moments I treasure most are the simplest: a shared laugh, a warm welcome, a connection made along the way.
01 / SHARED PRIDEA little Namibian spirit.
02 / A WARM WELCOMEJoy in the little things.
02 / THE JOURNEY SO FAR
Always in the business of people.
NOV 2022 — PRESENT
Flight Attendant
AVIATION
FlyNamibia Windhoek
Passenger safety, in-flight service and conflict resolution, with delegated authority as Acting Cabin Crew Manager at FlyNamibia / Westair.
Inside the role +
Support passenger comfort and safety through attentive service and safety compliance.
Respond professionally to passenger concerns and help resolve conflict.
Welcomed patients, coordinated appointments, prepared files and supported the doctor during consultations.
OCT 2018 — MAY 2020
Head Hostess & Guest Relations
HOSPITALITY
Soulstice Day Spa Windhoek
Progressed from hosting into guest relations, guided new hostesses and managed bookings, enquiries and guest concerns. Also supported social media and beauty treatments.
Inside the role +
Welcomed guests, conducted spa tours and coordinated their treatment experience.
Supported sales and enquiries across Facebook, Instagram and Twitter.
Recognised in a service testimonial for customer relations and poise under pressure.
JAN — MAY 2018
Temporary Receptionist
CLIENT SERVICE
Shadonai Hair & Beauty Shop Windhoek
Built a foundation in reception, sales, customer enquiries and day-to-day administration.
IN THE WORDS OF MY MANAGER
“Jessica works well under pressure and executed her customer relations tasks with excellence and poise.”
